Oases is currently a Cloud-based system managed by Commsoft. As a result, any Oases related issues must be communicated directly to Commsoft via their ticketing platform or by phone or email.
Any new request for help relating to an Oases issue should first be raised with Commsoft on their Support Portal. The URL for this portal is https://servicedesk.commsoft.co.uk. The support portal allows you to set a priority level for the issue and automatically triggers an out-of-hours request when required.
To report the problem via email, please get in touch with Commsoft at support@mitgroup.atlassian.net. Please note there is no way to set a priority level for requests raised via email. Additionally, an email will not trigger an out-of-hours request when required.
Alternatively, to report an issue over the phone, call Commsoft on 01621 817 425.
When reporting an issue to Commsoft, please include as much information/detail as possible, such as:
- Your Oases Username or the Username you are signed in with.
- Your contact number.
- A detailed description of the problem, including any Oases option the issue is concerning.
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