Reporting An Incident

Breaches or incidents (for example, a virus infection) need to be reported to IT at the earliest possible stage as they need to be assessed by an IT team member. It is vital for the IT department to gain as much information as possible from the business users to identify if an incident is occurring. 

If an event is detected users must:

• Note the symptoms and any error messages on screen.
• Report the event to IT immediately, reporting methods include but not limited to the IT Helpdesk, phone or in person.
• Disconnect the device from the network if an infection is suspected (with assistance from IT Support Staff if required).
• Not use any removable media (for example USB memory sticks) that may also have been infected.
• Report the incident to Safety via Q-Pulse.